USPS Launches Informed Delivery Mobile App: A New Way of Managing Mail on the Go. This spring, the USPS started modernizing the way Americans see, receive, and manage their mail and packages with the introduction of the Informed Delivery Mobile App. Customers can view their mail, track packages, and manage mail holds all from the intuitive interface. With enhanced security and real-time updates, the app deficitively transforms the internal and external digital operations of the USPS.
The United States Postal Service (USPS) has been part of American communications and business for over 200 years. They adapted from handling handwritten letters and also meeting American cross-country travels to managing packets and packages using the most sophisticated technology needed today. A more recent change the USPS has made to adjust to the technology most people use the United States Postal Service has updated a mobile phone app to use with USPS`s most used service called Informed Delivery. This has changed the way mail is received.
Read More: What are AHRC Business Links – UK and New York Explained 2025
USPS Informed Delivery App for Mobile
Informed Delivery is a free service provided by USPS that allows users to digitally preview incoming letter-sized mail and manage package deliveries all in one place. Accessible previously by email and the USPS website, this service has a dedicated mobile application to manage mail more efficiently than ever before.
Here’s what Informed Delivery can do for you:
● Mail Previews: Get images in your email of the outside of your incoming mail before you actually receive it.
● Package Tracking: Get live updates about the location and status of your package and when it is going to arrive.
● Delivery Notifications: Get notified right when your mail and packages arrive.
● Biometric Login: Log in using your fingerprint or face for extra protection.
● Barcode Scanning: You can scan stickers from packages or use tracks numbers to view package information.
Users can access more details and download the app by going to https://www.usps.com/apps/informed-delivery.
How Informed Delivery App Works?
USPS takes pictures of letters sized mail pieces during the mail sorting process. The mail images become available to users through the Informed Delivery account, where they are placed into the app. Tracking information of packages are also uniquely integrated from USPS’s logistics systems in real time.
The app provides users with a seamless experience by using cloud servicing. The data sync processing across phones, tablets, and desktops are coordinated in real time.
Privacy and Security
USPS maintains that the app conforms to the privacy principles of the US Federal Government. Data encryption and additional biometric logins are means of protection. Users can also manage notification settings and opt out of certain features, if they choose to do so.
Some of the app’s security features include the following, but are not limited to:
Complete encryption from the origin of the transmission to the point of reception and access.
Biometric authentication, if the user so desires.
No copy of the mail images is stored on the device.
- Cloud syncronization
Accessibility and Compatibility
The app is available for both iOS and Android devices and supports accessibility features like voiceover, screen magnification, and high-contrast modes. It’s designed to be intuitive for users of all ages and tech skill levels.
Minimum Requirements:
- iOS 13 or later
- Android 9 or later
- Internet connection (Wi-Fi or cellular)
🧭 How to Get Started
Getting started is simple:
- Download the App: Available on the Apple App Store and Google Play Store.
- Sign In or Register: Use your USPS account or create one.
- Verify Identity: USPS may require identity verification for security.
- Customize Settings: Choose notification preferences, enable biometric login, and set delivery options.
importance of the USPS in American life.
Thank the US government for their services before we dive into the digital future. The USPS is a government mandated delivery service to connect the US by providing a service that we all take for granted. The USPS carries more mail than any private company. Every year, they mail off billions of legal and non legal documents to every resident in the US and every business like they are carrying birthday cards and legal contracts. In this email and messaging age, we often lose sight of the digital mail we receive. We often need to the need to send mail for business or to connect personally in ways that are impossible in a digital format.
Why Offer a Mobile Application Right Now?
The USPS has been gradually updating its services to accommodate a more digital customer base. Recently, there has been Informed Delivery customer growth, and there is a need for a mobile-first experience. Launching the mobile application complements USPS’s efforts to improve customer experience, decrease successful delivery attempts, and gain transparency from customers regarding the delivery of items.
The Business Objectives for the Mobile Application are:
Customer Retention: Mobile applications are known to engage customers more often on a daily rhythm than do websites or emails.
Delivery Notifications: Real-time notifications assist customers to better manage activities in response to upcoming delivery events.
Loss Prevention: Missed delivery events are costly and reduce overall efficiency.
Privacy: Encrypted data, along with biometric login, increases security to the user.
Why Does a Dedicated App Matters?
Even though we offered this service via email with great results, we needed to fully integrate it to add more value. Users only received notifications but lost the functionality of easily interacting with the content as they had to open a web browser. Moving responsive content delivery to a fully integrated Informed Delivery Mobile App conveys our first fully interactive digital delivery service. In this smartphone age, we needed to develop an app to accommodate our user base.
With application development experience, USPS can leverage other smartphone features available because of an app. Losing passive email updates as a delivery notification to an app with rapid updates and push notifications offers a huge shift in user experience. Managing your USPS Mail made as simple as checking your email or social media accounts. Informed Delivery has evolved to an essential service in the everyday management of a household.
key Features of the New Informed Delivery App
The new mobile app does the same things as the Informed Delivery email service with some new features for mobile users.
An All-in-One Mail Dashboard
This app’s home screen serves as a real-time mail dashboard for all mail activities. Users can view a list of all incoming letters with images attached and see the statuses of all of their tracked packages at once. The app is user friendly and allows users to view their mail previews for the day and scroll through their mail.
Improved Tracking Of Packages
The original service included the ability to track packages, but that ability is improved in the app. Users receive notifications in real time for every status change in their package’s tracking. Users receive notifications for when their package is in the post office, when it is out for delivery, and of course when their package is delivered. Users are able to track their packages in real time to receive their packages. The app shows an image of the last scanned location of the package to help users visualize where their packages are.
Email Management feature
This is the best part of the app. Next to every piece of mail, customers get to interact with it. Consider you see junk mail you do not want. You can flag it. While you will still get it in the mail, the USPS gets to track their junk mail. If it is important mail, you can save the mail image, and set a reminder. This functionality makes sure you do not forget to open important mail like bills and checks, or accidentally throw your mail away.
Handling and Delivery Instructions
This app boosts the user’s control with their mail management. You can tell the carrier through the app to leave a package, for example, at the back porch, or give it to a neighbor. You can schedule a redelivery through the app, or place your mail on hold while on vacation, without needing to go to the post office or their website.
Integrated with USPS Services
Users can access other USPS services right through the app. Users can even use Click-N-Ship to print labels, find post offices, check their business hours, or even buy stamps right on their phones. This makes the app a complete postal command center.
Push Notifications
No more refreshing a webpage or checking your inbox. The app provides real-time notifications when:
- A new piece of mail is scanned
- A new package is out for delivery
- A delivery is completed or a delay occurs
This feature is especially helpful for those who travel often or receive mail of a more sensitive nature.
Biometric Login
The app offers the option of logging on by way of a fingerprint or facial recognition, and eases the user experience by doing away with the need to remember passwords, while at the same time, increasing the security of their account against unauthorized logins.
Benefits of the Informed Delivery App to Users
Informed Delivery App preserves users’ precious time in many areas.
- Informed Delivery App increases users’ overall security and peace of mind. Knowing the contents of your mailbox and knowing what to expect in your mailbox each day and being able to tell what is missing adds to your peace of mind. Mail theft is a growing problem. Knowing what is in your mailbox is helpful when a check or credit card offer is on there.
- Informed Delivery App is especially helpful for people on the go and for families. Users have the option of checking the mail without going to the mailbox and without wasting a trip to the mailbox. It is very helpful for people in rural areas with long driveways. It is also helpful for people who live in apartments and have to go to a communal mail room.
- Check your mail digitally enhances your financial freedom. The Informed Delivery App reduces the worst consequence of paper bills, which is that bills can lead to late payments. It also reminds users of a bill and serves as a confirmation that a payment has been sent along and that the payment has been sent.
- Assistance with a Mobile Lifestyle: As more employees adopt flexible, remote, or travel-first work culture, the app serves as an essential extension of the user’s remote office. It enables employees to consummate important work tasks without the need for a physical presence (offering an enhanced feeling of control and connectivity).
Possible Issues and Restrictions
Even though this app and service have a lot of advantages, there are possible issues and restrictions
One example of this is that, when it comes to mail preview images, they are in black and white and may be extremely blurry, making it hard to see who the sender is.
Another limitation is that the service offered is restricted to letter-sized mail only; other mail, including magazines and larger envelopes, are not scanned, even though their receipt is sometimes acknowledged along with a package.
In addition, the system is not perfect. Occasionally, mail may be mis-sorted to a different address once digitally scanned, causing a mismatch of the digitized entry with the mail it should have accompanied.
Another major issue involves user privacy. Although the USPS holds a considerable amount of data that is personally identifiable and protected legally, there is a need for protective measures against breaches of this data, the digitized mail operations system data repository.
The Postal Service should act on this data to meet a standard of acceptable privacy.
User Testimonials:
The Future of USPS Digital Services
The Informed Delivery app is not just technology; rather, it is indicative of where USPS hopes to be in the future. The Postal Service is seeking to integrate the digital and physical worlds, ensuring USPS’s future in today’s interconnected society.
We can look to the future with optimism. Future versions of the app could include artificial intelligence that sort mail previews into categories such as “Bills,” “Personal,” and “Marketing.” Payment integration could allow users to pay a bill, at their personal discretion, directly from the mail preview. Feedback from users on the digital previews of bulk mailings could drive a system where users opt-out of bulk mail, thereby reducing the volume of mail, improving efficiency, and reducing the carbon footprint of the mailstream.
The USPS has placed a digital window to the mailbox in the pocket of every Informed Delivery user; a bold and necessary step on the path forward for the service. The Informed Delivery app has proven that even the oldest of institutions can innovate and adapt to redefine the value they offer their customer base. The promise of the United States Postal Service will continue for generations to come.
Final Thought
The Informed Delivery Mobile Application developed by USPS exemplifies the ease of utilizing postal services in today’s environment while also employing innovative cutting-edge technology. The USPS application combines several elements such as security interfaces, customized designs, and functionality to electronically manage one’s physical mail while maintaining the trust consumers have in the mail system.
Regardless of whether you run an online business, frequently buy products online, or dislike missing the opportunity to receive critical mail, this application is of utmost importance.